• Tiempo completo
  • Pavas, CR3

Web concentrixcr Concentrix Costa Rica

English B2 Positions Available!

The Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Requirements

Required Experience:
6 months of call center experience with proven chat experience required
Minimum level required for this Job: High school Diploma
Language Requirements for this Job: B2 English
Hiring Locations: Pavas, CR3.
100% onsite.

 

Technical Skills:
Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual
Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-
support tools and resources to resolve customer issues that are non-standard/unstructured and require
some clarification or conceptual thinking Listen attentively to customer needs and concerns;
demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers
in a courteous, friendly, and professional manner using agreed upon procedures Maintain broad
knowledge of client products and/or services Prepare complete and accurate work including
appropriately notating accounts as required Participate in activities designed to improve customer
satisfaction and business performance Offer additional products and/or services Track, document and
retrieve information in call tracking database.

Strategic Skills:
Candidate Profile High school diploma with six plus months of customer service experience preferred
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Ability to learn including strong problem-solving skills
Dependable with proficient attention to detail
Skilled in multitasking; including the ability to
be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required.
*Job requirements may vary by country and will not contravene any local laws

Por favor, para solicitar este trabajo visita talkpu.sh.