Web Foundever

Call Center (Outsourcing)

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or mail.

Hard skills:
– English level (85 %> orally and overall) (Must).
– Linux CLI Proficiency (Must).
– General knowledge: DNS, TCP vs. UDP, Networking/ Subnets, Working knowledge of other Unix based operating systems.
– Microsoft Windows Proficiency: Group Policy controls, Active Directory, Forest, trees, domain, Editing file permissions, Collecting MSI installer logs, RDP, LDAP and Services.

Soft skills:
– Problem-solving.
– Multitasking.
– Time management.

– Schedule flexibility (Must).
– Identify problems and search solutions to offer answers to solve questions from costumers using the given channel of communication.
– To take and follow up frequent cases until they are resolved.
– Document correctly the data base using the given tools to keep track of costumer’s request through data entry.
– To provide high quality support over the phone in priority one cases.

– Tech Academy.
– Work at Home.
– M-F Schedule.

Por favor enviar el CV a la dirección: sourcingcostarica@foundever.com
Con su ID, Nombre completo y número de teléfono.
Por favor especificar que vio nuestra oferta en CENFOTEC.