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Web Foundever

Contact Center (Outsourcing)


CISCO can help customers optimize their IT expenditures by managing new technology adoption and changes in IT infrastructure while migrating to a new and complex world of cloud computing.

As an engineer of the CISCO organization, you will efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries.



Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
CCNA modules completed (must).
Full schedule flexibility (must).
Troubleshooting knowledge in NAT, DNS, DHCP, STP, EIGRP, Routing Protocols, ACL’s, and OSPF. (must)
Knowledge/usage of Packet Tracer. (must)
Practical knowledge of troubleshooting Routing and Switching protocols BGP, EIGRP, STP, and 802.11. (must)
Practical knowledge of protocols including Multicast, HSRP, TCP/IP, and IPSEC. (must)
Ability to function in a team environment.
Data analysis capacity.
Excellent time management.
Adaptability to change.
Teamwork oriented.
Excellent Customer service skills.
Capability to assimilate a dynamic environment.
Capable of working and reach results under pressure.
Stress management.
Maintenance of confidentiality of information.
Ability to talk and type during a call.
Knowledge and understanding of Internet browsers.
Skills in successfully implementing, manage, and troubleshoot Microsoft Windows and Unix based Operating Systems.
Excellent attendance record.

To listen and identify the root cause (issue) of a case, interact with the customer on the telephone and/or mail, and resolve the issue accordingly.
Participate in team meetings, make updates and/changes to current process documentation based on these meetings.
To perform any other tasks, duties, or services requested by his/her immediate superior.
Support the organization in identifying, establishing processes for continuous improvements.
To meet established individual and team performance targets.

Enviar CV: sourcingcostarica@foundever.com

Incluir: Cedula, celular, correo electronico y que pertenecen a CENFOTEC

Para solicitar este trabajo envía un correo electrónico con tus detalles a sourcingcostarica@foundever.com