Web Foundever

Contact Center (Outsourcing)

Job Description: About Us

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

Job Summary
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support.

Primary Job Responsibilities

English level (85 %> orally and overall) (Must).
Linux CLI Proficiency (Must).
Schedule flexibility (Must).
Navigation through the bash/dash shells, including o Location of common files such as system logs, mail logs, startup scripts, and user limits
Gaining remote access to other hosts
Manipulation of files and directories, including o Moving, renaming, and deleting
Transferring files between hosts
Comprehension of, and skill in, manipulating file system permissions for files and directories
User and groups or Reading user and group ownership of files and directories
Adding and removing users
Switching between user shells
Using sudo
When to use the root user
Basics and good understanding of DBs and scripting

Linux Performance and Diagnostic Tools

System performance at-a-glance, including o CPU, memory, and disk usage
CPU and disk performance, I/O, and wait times
Open files and open connections
Networking tools o Testing connectivity
Port status

Windows Proficiency

Group Policy controls
Active Directory general structure – Forest, trees, domain
Editing file permissions
Collecting MSI installer logs
RDP
LDAP
Services

General Knowledge

DNS – how to query
TCP vs. UDP
Networking/Subnets
Working knowledge of other Unix based operating systems
Preferred
Python
Power Shell
Shell Script
SQL
SSL
C/C++C#/Java
HTML
XML
JSO

Experience

Call Center experience a plus

Para solicitar este trabajo envía un correo electrónico con tus detalles a sourcingcostarica@foundever.com