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As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new “white glove” experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You’ll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you’ll need to reach out to colleagues to help achieve a resolution, but you’ll maintain that first contact point relationship until the customer is delighted.

This role requires outstanding communication, collaboration and problem-solving skills. Must have the ability to work in Costa Rica without current/future need for Kyndryl sponsorship.


Required Professional and Technical Expertise


·       At least 2 years Windows or Mac or Linux support experience professionally

·       At least 2 years professional troubleshooting expertise

·       Excellent verbal and written English Communication skills

·       Customer support experience and service focus

·       Active listener with flexibility to modify approach and adapt to customer needs

·       Ability to multi-task

·       Proven problem-solving skills

·       Bachelor’s Degree

Link:  https://careers.kyndryl.com/job/heredia/helpdesk-advisor/37541/32089923344

Por favor, para solicitar este trabajo visita careers.kyndryl.com.