Web SYKES

Call Center (Outsourcing)

Objective:
Be part of our Cisco Managed Services as an experienced Collaboration Engineer and become a technical consultant to our customers.

Hard skills:
Advanced Speaker. English Level 85% or above (must).
CCNA certified or at least all modules completed (must).
Minimum of 1-year experience in a networking role (must).
Advanced knowledge of IP telephony, collaboration, and video technologies.
Knowledge of routing and switching technologies (including experience dealing with carriers).
Knowledge in Linux Operating system.

Soft skills:
Experience working with Cisco equipment or networking (configuration, troubleshooting).
Able to resolve problems and deliver solutions with a high level of customer satisfaction.
Crisis management and leadership skills.

Responsibilities:
Ability to analyze, configure and fix large complex networks with mixed media and protocols.
Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design.
Provide remote troubleshooting support to resolve collaboration-related issues.
Follow-through on all UC Incident tickets assigned to Level 2 bin and their resolution; move complex issues from Level 1 to Level 2 bin.
Engage peer technical teams in Cisco Professional Services and TAC for assistance on RMAs and complex issue support.

Benefits:
100% Work at Home.
Private Medical Insurance.
Tech Academy.
Refer a Friend Bonuses and Prizes.

Por favor enviar el CV a la dirección: luis.quiros@sitel.com

Con su ID, Nombre completo y número de teléfono.

Por favor especificar que vio nuestra oferta en CENFOTEC.

Para solicitar este trabajo envía un correo electrónico con tus detalles a luis.quiros@sitel.com