Web SYKES

Call Center (Outsourcing)

Objective:
To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or mail.

Hard skills:
Advanced English Speaker. Fluent in verbal and written English (85 %>) (must).
Bachelor of Science in Computer Science, Computer Engineering, or Electrical Engineering (EE) degree or higher from an accredited college, university, or institute. (desired).
Knowledge of PC Architecture (must).
Ability to do basic hardware and software troubleshooting (must).

Soft skills:
Excellent communication (written and spoken) and interpersonal skills.
Highly motivated and Self driven with a proven ability to perform multi-tasking.
Good understanding and extensive hands-on experience in service provider environment on core.
Good understanding and troubleshooting experience on Load Balancers.

Responsibilities:
To provide outstanding technical support and accurate information to help the customer with his/her issues, and keep a record of the cases.
To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through online networks, and/or mail, and resolve the issue accordingly.
To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.

Benefits:
Tech Academy.
Growth Opportunities.
Monday to Friday Schedule.
Private Medical Insurance.

Por favor enviar el CV a la dirección: luis.quiros@sitel.com
Con su ID, Nombre completo y número de teléfono.
Por favor especificar que vio nuestra oferta en CENFOTEC.

Para solicitar este trabajo envía un correo electrónico con tus detalles a luis.quiros@sitel.com