Web SYKES

Call Center (Outsourcing)

Objective:
To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, in a constantly evolving environment by offering world-class customer support.

Hard skills:
English level 85%.
Linux CLI Proficiency (Must).
Schedule flexibility (Must).
Technical Support experience (Must).
Windows Proficiency.
Basics and a good understanding of DBs and scripting.

Soft skills:
Problem-Solving.
Critical Thinking.
Ownership.

Responsibilities:
Participate in and support meetings with the customer and resolve the issues.
Carry out backlog reviews, check every case to understand its status, and if needed provide support to help resolve the said case.
Provide world-class customer support and technical expertise for Splunk customer environments.
Responsible for supervising all aspects of the Systems support for the customer base and internal Splunk environments.
Ensure successful resolution of tickets within specific timeframes (SLAs & SLO’s).

Benefits:
Work from Home.
M-F schedule.
Tech Academy.
Educational Reimbursement.

 

Por favor enviar el CV a la dirección: luis.quiros@sitel.com

Con su ID, Nombre completo y número de teléfono.

Por favor especificar que vio nuestra oferta en CENFOTEC.

Para solicitar este trabajo envía un correo electrónico con tus detalles a luis.quiros@sitel.com