Web SYKES

Call Center (Outsourcing)

Objective:
To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an intermediate level of complexity and answering inquiries via the phone or mail in English and Portuguese.

Hard skills:
Fluent in verbal and written English and Portuguese, High Proficiency level (85 %>). (Must).
Schedule Flexibility. Available to stay after hours when necessary (must).
IT Essential completed or Technical support knowledge, experience in PC maintenance (Must).
Experience in hardware and software troubleshooting (desired).

Soft skills:
Proactive.
Team Work.
Organized.

Responsibilities:
To maintain adequate technical proficiency in products and platforms assigned.
Communicate with the team manager, SMEs, team members, and other teams regarding problems, solutions, and trends.
To keep and update pertinent paperwork and records through data entry.
To meet established individual and team performance targets, which include customer service, productivity, and quality standards.
To keep all equipment and tools under his/her responsibility in excellent conditions.

Benefits:
Tech Academy.
Growth Opportunities.
Refer a Friend Bonuses and Prizes.
Partially Work at Home.

Por favor enviar el CV a la dirección: luis.quiros@sitel.com

Con su ID, Nombre completo y número de teléfono.

Por favor especificar que vio nuestra oferta en CENFOTEC.

Para solicitar este trabajo envía un correo electrónico con tus detalles a luis.quiros@sitel.com