• Tiempo completo
  • Heredia

SYKES

Objective
TAC Access representatives are the first point of contact for customers calling into Cisco to connect with the Technical Assistance Center (TAC). It is a Contact Center role, focusing on connecting Cisco customers to TAC Engineers, creating new cases, and speaking with engineers (CSE’s) on existing cases.

Hard skills

  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>). French, German, or Portuguese are a plus.
  • High School Diploma or GED equivalent.
  • CCNA module 1 (CCNA module 2 or above is a plus).
  • Full schedule flexibility. Available to stay after hours when necessary.
  • Smartphone capable of supporting Duo Mobile application. Capable of updating the next version within the next semester. (Duo Mobile supported platforms: Android 7.0 and greater or iOS 11.0 and greater).

 

Soft skills

  • To provide high-quality Customer Service to Cisco customers.
  • To follow Cisco’s policies and procedures as well as the team’s internal procedures.
  • To provide Service Request support to qualified Cisco customers.
  • To validate customer entitlement for support.

Responsibilities

  • To provide high-quality Customer Service to Cisco customers.
  • To follow Cisco’s policies and procedures as well as the team’s internal procedures.
  • To provide Service Request support to qualified Cisco customers.
  • To validate customer entitlement for support.
  • To create new support cases and provide updates on already existing cases.
  • To validate the business impact/severity for case creation.

Benefits

  • Work at Home.
  • Growth Opportunities.
  • Educational Reimbursement.

Please Attach Your CV

Para solicitar este trabajo envía un correo electrónico con tus detalles a SourcingCostaRica@sykes.com