• Tiempo completo
  • Heredia

SYKES

Objective
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an intermediate level of complexity, by answering inquiries via chat, email or phone.

Hard skills

  • Basic CCNA experience (module 1 or 2) (must).
  • Microsoft (MSCE), Comptia knowledge (plus).
  • Prior Customer Service experience. (desired).
  • Schedule Flexibility.

Responsibilities

  • To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through online networks, and/or mail, and resolve the issue accordingly.
  • To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
  • To continuously develop areas of expertise that include a detailed understanding of an application’s workflow and programming.
  • To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies.

Benefits

  • Educational reimbursement.
  • Growth Opportunities.
  • Employee Association.

Please Attach Your CV

Para solicitar este trabajo envía un correo electrónico con tus detalles a SourcingCostaRica@sykes.com