• Tiempo completo
  • Heredia

SYKES

Objective
Handle like a boss technical support and advanced troubleshooting inquiries! Apply for this position today and enjoy our benefits!

Hard skills

  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • CCNA modules completed (must).
  • Full schedule flexibility (must).
  • Troubleshooting knowledge in NAT, DNS, DHCP, STP, EIGRP, Routing Protocols, ACL’s, OSPF.
  • Knowledge/usage of Packet Tracer.
  • Data analysis capacity.

Soft skills

  • Adaptability to change.
  • Teamwork-oriented.
  • Excellent Customer service skills.

Responsibilities

  • To listen and identify the root cause (issue) of a case, interact with the customer on the telephone and/or mail, and resolve the issue accordingly.
  • Participate in team meetings, make updates and/changes to current process documentation based on these meetings.
  • To perform any other tasks, duties, or services requested by his/her immediate superior. Support the organization in identifying, establishing processes for continuous improvements.
  • To meet established individual and team performance targets.

Benefits

  • Cisco Certifications.
  • Tech Academy.
  • Private Insurance.
  • Work at home.
  • Growth Opportunities.

Please Attach Your CV.

Para solicitar este trabajo envía un correo electrónico con tus detalles a SourcingCostaRica@sykes.com