Objective
Provide high-quality and effective technical assistance to customers experiencing technical hardware issues.

Hard skills

• Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85%>) (must).
• Cisco CCNA Modules 1 Completed.
• Basic knowledge of Windows operating systems and Office.

Soft skills

• Schedule flexibility (must).
• Negotiation Skills.
• Advanced facilitation skills.

Responsibilities

• Interact with internal customers via telephone, chat, e-mail or instant messaging to resolve the issue accordingly.
• Identify the root cause of a case, by troubleshooting and isolating the issue.
• To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
• To document all interactions and steps taken towards case resolution, in a professional and accurate matter.

Benefits

• Educational reimbursement.
• Growth Opportunities.
• Temporary Work at home.

Please Attach Your CV