• Tiempo completo
  • Heredia

SYKES

Objective
Provide high-quality and effective technical assistance to customers experiencing technical hardware issues.

Hard skills

  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85%>) (must).
  • Cisco CCNA Modules 1 Completed.
  • Basic knowledge of Windows operating systems and Office.

Soft skills

  • Schedule flexibility (must).
  • Negotiation Skills.
  • Advanced facilitation skills.

Responsibilities

  • Interact with internal customers via telephone, chat, e-mail or instant messaging to resolve the issue accordingly.
  • Identify the root cause of a case, by troubleshooting and isolating the issue.
  • To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
  • To document all interactions and steps taken towards case resolution, in a professional and accurate matter.

Benefits

  • Educational reimbursement.
  • Growth Opportunities.
  • Temporary Work at home.

Please Attach Your CV

Para solicitar este trabajo envía un correo electrónico con tus detalles a SourcingCostaRica@sykes.com