• Tiempo completo
  • Heredia

SYKES

Requirements

  • Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High proficiency level (85% >) (must).
  • Advanced English Speaker.  Fluent in verbal and written English. High Proficiency level (85 %>).
  • Schedule Flexibility. Available to stay after hours when necessary (must).
  • Technical support experience on PC maintenance (must).
  • Advanced Knowledge of PC Architectures (must).
  • Windows Server 2008/ 2012, Windows 8*, Windows 10*, Linux and Android Oss (must). Knowledge of RAID technology (desired).
  • Internet tools. (Browsers, FTP, cloud services, etc.)
  • Networking configurations and troubleshooting. (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
  • Working knowledge of computer architecture – memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports.
  • Graphics troubleshooting and configuration. Storage (Magnetic / SSD) technologies. Virtualization knowledge –
  • VMWARE Certification. (desired) Prior Customer Service experience. (desired).
  • Sells knowledge, power talking skills. (desired).
  • Excellent Customer service skills.
  • Capability to assimilate a dynamic environment.
  • Maintenance of confidentiality of information.
  • Ability to talk and type during a call.
  • Proactive.

Responsibilities

  • To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, Social Media, Forums, etc.
  • To develop areas of expertise that include a detailed understanding of an application’s work-flow and programming.
  • To maintain adequate technical proficiency in products and platforms assigned.
  • To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends.
  • To keep and update pertinent paperwork and records through data entry.
  • To meet established individual and team performance targets, which include customer service, productivity and quality standards.
  • To keep all equipment and tools under his/her responsibility in excellent conditions.
  • To keep account information confidential and protect it from unauthorized use.
  • To follow up on the customer’s issue until it is solved.
  • To perform any other tasks, duties, or services requested by his/her immediate superior.

Please Attach Your CV

Para solicitar este trabajo envía un correo electrónico con tus detalles a SourcingCostaRica@sykes.com