• Tiempo completo
  • Heredia

SYKES

Objective
The Service Desk analyst provides the first response to Incidents as they’re created. We are looking for candidates who are challenging hungry, want to grow their skills, and seeking diverse a role in IT.

Hard skills

  • 1 year of experience in technical support roles
  • Basic Relevant Networking and/or Systems Certifications
  • Experience with Cisco, Microsoft Systems, Citrix, Service Now, CommVault, Rancid, HP printers, Windows print server, Active Directory, nested distribution/AD groups, or other IT-specific vendors is a plus.

Soft skills

  • Ability to work well in a cross-functional team environment.
  • Excellent organizational and multitasking skills.
  • Strong analytical skills for problem-solving and quantitative analysis.

Responsibilities

  • Provide concise, timely, accurate, informative, and logical documentation that follows the Incident Response Lifecycle.
  • Communicating with customers and vendors, providing clear communication, setting expectations, and coordinating support.
  • To escalate to management and field client escalation.
  • Utilize, learn, and manage applications, software, and systems as part of day-to-day responsibilities.

Benefits

  • Growth Opportunities.
  • Permanent Work at Home.
  • Educational Reimbursement.

Please Attach Your CV

Para solicitar este trabajo envía un correo electrónico con tus detalles a SourcingCostaRica@sykes.com