Web TE Connectivity (Creganna Medical)

Fabricación de equipamiento eléctrico y electronica

Job Overview

TE Connectivity’s Software Systems Engineering Teams provide functional and empirical analysis related to the design, development, and implementation of software operating/automation systems, including, but not limited to, utility, development, and diagnostic software. They perform technical planning, system integration, verification and validation, cost, risk, supportability and effectiveness analyses for total systems.

About The Position

The electronic Quality Management System (eQMS) Support Specialist is responsible for supporting, problem resolution and periodic maintenance of the eQMS software and automated system. This includes establishing periodic support tasks, enhancing the application within the scope of the position, and advising TE Medical Quality on the strategy, policies and best practices for application support. This position will assist in ensuring the eQMS application remains compliant with applicable regulations and standards. This position is part of a global team tasked with supporting a critical global system with approximately 5000 users. He/she will work closely with the global project team and sites to resolve issues, implement system changes and maintain the system. He/she will advise project teams and the business if business processes being automated are not compliant. This position will work closely with the vendor to resolve issue and stay abreast of the patch notices.

Job Responsibilities

Act as customer service for eQMS issues
Follow up with users on resolutions
Resolve IT Service Desk tickets
Serve as the second level contact for all SmartSolve Issues. First level is the corporate service desk.
Perform remote trouble shooting of SmartSolve issues
Act as System Administrator for SmartSolve
Work with the vendor to resolve complex issues
Working on system process improvement projects
Maintain resolution logs and knowledge base articles.
Maintain User accounts, by creating new accounts, inactivating users, assigning rights and roles and annual review of active user accounts.
Adhere to procedures and work instructions in both supporting the eQMS system and using the system
Modify system reports using the Business Intelligence tool or local searches
Maintain an awareness of current TE Computer Systems Assurance processes to support the eQMS
Advise on eQMS support SOP changes and make changes when tasked. Recommend and/or author new support SOPs when needed.
Interfaces with other project teams as needed to advise on eQMS capabilities and processes
Provides support to TE Medical sites during regulatory and customer audits as needed, usually adhoc reporting.
Monitoring and reporting eQMS performance trends, including escalation to senior management as required.
Perform other job-related duties as assigned.

Qualifications
Bachelor’s Degree with a computer or engineering emphasis.
Minimum 3 years software support experience. This must be more than helpdesk support.
Proficient in English
Knowledge of eQMS system functions.
Knowledge of desktop browsers and settings
Experience supporting software systems using relational databases and an understanding of relation databases
Experience supporting remotely hosted systems
Understand the business needs of at least one of the six functional areas used by the eQMS system (Change, Document, CAPA, NC, Internal Audit, and Regulatory Complaints)

Desirable Qualifications
Minimum 2 years in a regulated industry, ideally in a multi-national medical device or pharmaceutical environment.
Prior experience with SmartSolve eQMS

Para solicitar este trabajo envía un correo electrónico con tus detalles a karina.loria@te.com