{"id":413326,"date":"2026-08-27T09:03:04","date_gmt":"2026-08-27T15:03:04","guid":{"rendered":"https:\/\/ucenfotec.ac.cr\/ecommerce\/?post_type=product&#038;p=413326"},"modified":"2026-08-27T09:17:32","modified_gmt":"2026-08-27T15:17:32","slug":"itil-foundation-version-5-con-examen-de-certificacion","status":"publish","type":"product","link":"https:\/\/ucenfotec.ac.cr\/ecommerce\/producto\/itil-foundation-version-5-con-examen-de-certificacion\/","title":{"rendered":"ITIL\u00ae Foundation (Versi\u00f3n 5) con Examen de Certificaci\u00f3n"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><span data-sheets-root=\"1\">El marco ITIL\u00ae (Versi\u00f3n 5) para la gesti\u00f3n de productos y servicios digitales constituye un enfoque hol\u00edstico e integrado que articula principios gu\u00eda, un Sistema de Valor de ITIL (VS) y pr\u00e1cticas de gesti\u00f3n enfocadas en la co-creaci\u00f3n de valor organizacional. Su enfoque disciplinar delimita la direcci\u00f3n, gobernanza y mejora continua de los flujos de trabajo tecnol\u00f3gicos en entornos corporativos din\u00e1micos.<\/span><\/p>\n<p><span data-sheets-root=\"1\">Las principales tem\u00e1ticas por abordar son los conceptos clave de los productos y servicios digitales, las din\u00e1micas de las relaciones de servicio, la estructura del Sistema de Valor de ITIL (VS), la gobernanza organizacional, los principios gu\u00eda, las actividades de la cadena de valor y pr\u00e1cticas de gesti\u00f3n, el mapeo y gesti\u00f3n de flujos de valor, el modelo de mejora continua, las cuatro dimensiones de la gesti\u00f3n y la integraci\u00f3n de ITIL con marcos como DevOps, PRINCE2\u00ae e Inteligencia Artificial.<\/span><\/p>\n<p><span data-sheets-root=\"1\">El curso est\u00e1 dise\u00f1ado por competencias y alineado con el marco global de habilidades y competencias para un mundo digital SFIA, por lo que se propone que los estudiantes logren responder a un nivel de responsabilidad 3, de manera que colaboran en que los procesos y las pr\u00e1cticas est\u00e9n alineados entre equipos y proveedores para operar de manera efectiva y eficiente.<br \/>\nEste curso permite y prepara a los participantes para la Certificaci\u00f3n ITIL Foundation (Versi\u00f3n 5).<\/span><\/p>\n<hr \/>\n<p><strong>Contenidos<\/strong><\/p>\n<p><span data-sheets-root=\"1\">1. Conceptos clave de la gesti\u00f3n de productos y servicios digitales.<br \/>\n2. Relaciones de servicio.<br \/>\n3. El Sistema de Valor de ITIL (ITIL VS).<br \/>\n4. Gobernanza.<br \/>\n5. Principios gu\u00eda de ITIL.<br \/>\n6. Cadena de valor y pr\u00e1cticas de gesti\u00f3n de ITIL.<br \/>\n7. Flujos de valor: mapeo y gesti\u00f3n.<br \/>\n8. Mejora continua.<br \/>\n9. Las cuatro dimensiones de la gesti\u00f3n de productos y servicios.<br \/>\n10. Integraci\u00f3n de ITIL con otros marcos de trabajo.<\/span><\/p>\n<hr \/>\n<p><strong>Certificaci\u00f3n\u00a0<\/strong><\/p>\n<p><strong>Casa certificadora:<\/strong> <span data-sheets-root=\"1\">PeopleCert<\/span><br \/>\n<strong>Nombre de la certificaci\u00f3n:<\/strong> <span data-sheets-root=\"1\">Certificaci\u00f3n ITIL Foundation (Versi\u00f3n 5)<\/span><\/p>\n<hr \/>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p><span data-sheets-root=\"1\">Este curso capacita en la gesti\u00f3n de servicios digitales mediante el marco ITIL 5 y prepara para optar por la certificaci\u00f3n internacional, optimizando flujos de valor, la gobernanza y la eficiencia en entornos tecnol\u00f3gicos modernos.<\/span><\/p>\n","protected":false},"featured_media":53377,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":""},"product_brand":[],"product_cat":[651],"product_tag":[2563,3474,3475,3473,3469,3470,1613,3467,1180,3471,3472,3468],"class_list":["post-413326","product","type-product","status-publish","has-post-thumbnail","product_cat-sistemas-de-informacion","product_tag-cadena-de-valor","product_tag-dimensiones-de-la-gestion-de-productos","product_tag-dimensiones-de-la-gestion-de-servicios","product_tag-flujos-de-valor","product_tag-gestion-de-productos","product_tag-gestion-de-servicios-digitales","product_tag-gobernanza","product_tag-itil-foundation","product_tag-mejora-continua","product_tag-relaciones-de-servicio","product_tag-sistema-de-valor-itil","product_tag-version-5","first","instock","sold-individually","taxable","shipping-taxable","purchasable","product-type-variable"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - 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